New table for calls history in report format
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definitions/staging/stg_calls_history_report.sqlx
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72
definitions/staging/stg_calls_history_report.sqlx
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config {
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type: "incremental",
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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schema: "pphe_five9_stg",
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assertions: {
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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nonNull: ["SESSION_ID", "TIMESTAMP", "DNIS", "AGENT_GROUP_ID", "DISPOSITION_ID", "DISPOSITION_GROUP_ID",
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"DISPOSITION_GROUP", "CAMPAIGN_ID", "CAMPAIGN_GROUP_ID",
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"CAMPAIGN_GROUP", "SKILL_ID"]
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},
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tags: ["calls_report"],
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description: "Main calls data for history report"
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}
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select sc.SESSION_ID,
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sc.DNIS,
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sc.TIMESTAMP,
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date(sc.TIMESTAMP) DATE,
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EXTRACT(HOUR FROM sc.TIMESTAMP) HOUR,
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EXTRACT(MONTH FROM sc.TIMESTAMP) MONTH,
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EXTRACT(YEAR FROM sc.TIMESTAMP) YEAR,
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sc.DAY_OF_WEEK,
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sc.CALL_ID,
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sc.ROUTING_HOTEL_NAME,
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sc.AGENT_ID,
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sc.AGENT_NAME,
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a.LANGUAGES,
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a.CODE LANGUAUGE_ID,
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a.AGENT_GROUP_ID,
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sc.AGENT_GROUP,
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d.DISPOSITION_ID,
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sc.DISPOSITION,
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d.DISPOSITION_GROUP_ID,
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d.DISPOSITION_GROUP,
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c.CAMPAIGN_ID,
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sc.CAMPAIGN,
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c.CAMPAIGN_GROUP_ID,
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c.CAMPAIGN_GROUP,
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sc.SKILL,
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s.SKILL_ID,
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sc.CALL_TIME,
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sc.CALL_TIME_FORMATTED,
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sc.RING_TIME,
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sc.RING_TIME_FORMATTED,
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sc.TALK_TIME,
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sc.TALK_TIME_FORMATTED,
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sc.SPEED_OF_ANSWER,
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sc.SPEED_OF_ANSWER_FORMATTED,
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sc.AFTER_CALL_WORK_TIME,
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sc.AFTER_CALL_WORK_TIME_FORMATTED,
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sc.HOLD_TIME,
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sc.HOLD_TIME_FORMATTED,
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sc.TALK_TIME_LESS_HOLD_AND_PARK,
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sc.TALK_TIME_LESS_HOLD_AND_PARK_FORMATTED,
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sc.TRANSFERS,
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sc.ABANDONED,
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sc.CALLS,
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sc.ANI,
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c.CAMPAIGN_TYPE_ID,
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sc.CAMPAIGN_TYPE,
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"PHONE" MEDIA_TYPE_ID
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from ${ref("stg_calls")} sc
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left join ${ref("stg_AGENT")} a
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on sc.AGENT_ID = a.AGENT_ID
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left join ${ref("stg_DISPOSITION")} d
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on sc.DISPOSITION = d.DISPOSITION
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left join ${ref("stg_CAMPAIGN")} c
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on sc.CAMPAIGN = c.CAMPAIGN
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left join ${ref("stg_MAPPING_SKILL")} s
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on sc.SKILL = s.SKILL
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${ when(incremental(), `where date(sc.TIMESTAMP) >= DATE_SUB(CURRENT_DATE(), INTERVAL 6 DAY)
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and date(sc.TIMESTAMP) < CURRENT_DATE()`) }
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