64 lines
2.1 KiB
Plaintext
64 lines
2.1 KiB
Plaintext
config {
|
|
type: "table",
|
|
schema: "pphe_five9_gold",
|
|
uniqueKey: ["SESSION_GUID"],
|
|
tags: ["digital_report"],
|
|
description: "Exporting last 7 days of DIGITAL table by end time."
|
|
}
|
|
|
|
--Extraction and transformation of fields that are used in Board load further. Contains last 7 days by the end time
|
|
select d.SESSION_GUID,
|
|
d.TIMESTAMP,
|
|
date(d.TIMESTAMP) DATE,
|
|
EXTRACT(HOUR FROM d.TIMESTAMP) HOUR,
|
|
EXTRACT(MONTH FROM d.TIMESTAMP) MONTH,
|
|
EXTRACT(YEAR FROM d.TIMESTAMP) YEAR,
|
|
d.STATUS,
|
|
p.BOARD_PROPERTY_GROUP,
|
|
d.AGENT_ID,
|
|
d.AGENT_NAME,
|
|
a.LANGUAGES,
|
|
a.CODE LANGUAGE_ID,
|
|
a.AGENT_GROUP_ID,
|
|
d.AGENT_GROUP,
|
|
COALESCE(dis.DISPOSITION_ID, 0) as DISPOSITION_ID,
|
|
d.DISPOSITION,
|
|
COALESCE(dis.DISPOSITION_GROUP_ID, 0) as DISPOSITION_GROUP_ID,
|
|
COALESCE(dis.DISPOSITION_GROUP, 'NOT_MAPPED') as DISPOSITION_GROUP,
|
|
d.MEDIA_TYPE,
|
|
m.MEDIA_TYPE_ID,
|
|
COALESCE(c.CAMPAIGN_ID, 0) as CAMPAIGN_ID,
|
|
d.CAMPAIGN,
|
|
COALESCE(c.CAMPAIGN_GROUP_ID, 0) as CAMPAIGN_GROUP_ID,
|
|
COALESCE(c.CAMPAIGN_GROUP, 'NOT_MAPPED') as CAMPAIGN_GROUP,
|
|
d.SKILL,
|
|
s.SKILL_ID,
|
|
d.HANDLE_TIME,
|
|
d.HANDLE_TIME_FORMATTED,
|
|
d.TRANSFERS_TO_SKILL,
|
|
d.INTERACTIONS,
|
|
d.QUEUE_TIME,
|
|
d.QUEUE_TIME_FORMATTED,
|
|
case
|
|
when d.AGENT_ID = '0' and d.DISPOSITION = '[Not Defined]'
|
|
then 1
|
|
else 0
|
|
end QUEUE,
|
|
d.END_TIME,
|
|
d.AFTER_CHAT_WORK,
|
|
d.AFTER_CHAT_WORK_FORMATTED,
|
|
from ${ref("stg_digital")} d
|
|
left join ${ref("stg_AGENT")} a
|
|
on d.AGENT_ID = a.AGENT_ID
|
|
left join ${ref("stg_DISPOSITION")} dis
|
|
on d.DISPOSITION = dis.DISPOSITION
|
|
left join ${ref("stg_CAMPAIGN")} c
|
|
on d.CAMPAIGN = c.CAMPAIGN
|
|
left join ${ref("MAPPING_PROPERTY_DIGITAL")} p
|
|
on c.CAMPAIGN_ID = p.CAMPAIGN_ID
|
|
left join ${ref("MAPPING_SKILL")} s
|
|
on d.SKILL = s.SKILL
|
|
left join ${ref("MAPPING_MEDIA_TYPE")} m
|
|
on d.MEDIA_TYPE = m.MEDIA_TYPE
|
|
where date(d.END_TIME) >= DATE_SUB(CURRENT_DATE(), INTERVAL 7 DAY)
|
|
and date(d.END_TIME) < CURRENT_DATE() |