Remove duplication for the calls report reporting
This commit is contained in:
GCP Dataform
parent
0c10d61456
commit
e42a555b8c
@ -1,9 +1,91 @@
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config {
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config {
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type: "table",
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type: "table",
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schema: "pphe_five9_gold",
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schema: "pphe_five9_gold",
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tags: ["daily"],
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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assertions: {
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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nonNull: ["SESSION_ID", "TIMESTAMP", "DNIS", "AGENT_GROUP_ID", "SKILL_ID"],
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rowConditions: [
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'BOARD_PROPERTY_GROUP <> "ADD"',
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'DISPOSITION_GROUP <> "NOT_MAPPED"',
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'CAMPAIGN_GROUP <> "NOT_MAPPED"',
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'DISPOSITION_ID <> 0',
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'DISPOSITION_GROUP_ID <> 0',
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'CAMPAIGN_ID <> 0',
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'CAMPAIGN_GROUP_ID <> 0',
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]
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},
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tags: ["calls_report"],
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description: "Exporting last 7 days of CALLS table"
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description: "Exporting last 7 days of CALLS table"
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}
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}
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select *
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--Extraction and transformation of fields that are used in Board load further. Contains last 7 days
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from ${ref("stg_calls_report")}
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select sc.SESSION_ID,
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sc.DNIS,
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sc.TIMESTAMP,
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date(sc.TIMESTAMP) DATE,
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EXTRACT(HOUR FROM sc.TIMESTAMP) HOUR,
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EXTRACT(MONTH FROM sc.TIMESTAMP) MONTH,
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EXTRACT(YEAR FROM sc.TIMESTAMP) YEAR,
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sc.DAY_OF_WEEK,
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sc.CALL_ID,
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sc.ROUTING_HOTEL_NAME,
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case
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when sc.ROUTING_HOTEL_NAME is null
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then '_'
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else ifnull(p.BOARD_PROPERTY_GROUP, 'ADD') --for check of the missed properties
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end BOARD_PROPERTY_GROUP,
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sc.AGENT_ID,
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sc.AGENT_NAME,
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a.LANGUAGES,
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a.CODE LANGUAUGE_ID,
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a.AGENT_GROUP_ID,
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sc.AGENT_GROUP,
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COALESCE(d.DISPOSITION_ID, 0) as DISPOSITION_ID,
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sc.DISPOSITION,
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COALESCE(d.DISPOSITION_GROUP_ID, 0) as DISPOSITION_GROUP_ID,
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COALESCE(d.DISPOSITION_GROUP, 'NOT_MAPPED') as DISPOSITION_GROUP,
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COALESCE(c.CAMPAIGN_ID, 0) as CAMPAIGN_ID,
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sc.CAMPAIGN,
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COALESCE(c.CAMPAIGN_GROUP_ID, 0) as CAMPAIGN_GROUP_ID,
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COALESCE(c.CAMPAIGN_GROUP, 'NOT_MAPPED') as CAMPAIGN_GROUP,
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sc.SKILL,
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s.SKILL_ID,
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sc.CALL_TIME,
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sc.CALL_TIME_FORMATTED,
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sc.RING_TIME,
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sc.RING_TIME_FORMATTED,
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sc.TALK_TIME,
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sc.TALK_TIME_FORMATTED,
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sc.SPEED_OF_ANSWER,
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sc.SPEED_OF_ANSWER_FORMATTED,
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sc.AFTER_CALL_WORK_TIME,
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sc.AFTER_CALL_WORK_TIME_FORMATTED,
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sc.HOLD_TIME,
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sc.HOLD_TIME_FORMATTED,
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sc.TALK_TIME_LESS_HOLD_AND_PARK,
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sc.TALK_TIME_LESS_HOLD_AND_PARK_FORMATTED,
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sc.TRANSFERS,
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sc.ABANDONED,
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sc.CALLS,
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sc.ANI,
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c.CAMPAIGN_TYPE_ID,
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sc.CAMPAIGN_TYPE,
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"PHONE" MEDIA_TYPE_ID,
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sc.TOTAL_QUEUE_TIME,
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sc.TOTAL_QUEUE_TIME_FORMATTED,
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sc.HANDLE_TIME,
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sc.HANDLE_TIME_FORMATTED,
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from ${ref("stg_calls")} sc
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left join ${ref("stg_AGENT")} a
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on sc.AGENT_ID = a.AGENT_ID
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left join ${ref("stg_DISPOSITION")} d
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on sc.DISPOSITION = d.DISPOSITION
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left join ${ref("stg_CAMPAIGN")} c
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on sc.CAMPAIGN = c.CAMPAIGN
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left join ${ref("MAPPING_PROPERTY_CALLS")} p
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on sc.Routing_Hotel_Name = p.ROUTING_HOTEL_NAME
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left join ${ref("MAPPING_SKILL")} s
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on sc.SKILL = s.SKILL
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where date(sc.TIMESTAMP) >= DATE_SUB(CURRENT_DATE(), INTERVAL 7 DAY)
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and date(sc.TIMESTAMP) < CURRENT_DATE()
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@ -1,91 +0,0 @@
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config {
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type: "table",
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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schema: "pphe_five9_stg",
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assertions: {
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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nonNull: ["SESSION_ID", "TIMESTAMP", "DNIS", "AGENT_GROUP_ID", "SKILL_ID"],
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rowConditions: [
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'BOARD_PROPERTY_GROUP <> "ADD"',
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'DISPOSITION_GROUP <> "NOT_MAPPED"',
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'CAMPAIGN_GROUP <> "NOT_MAPPED"',
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'DISPOSITION_ID <> 0',
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'DISPOSITION_GROUP_ID <> 0',
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'CAMPAIGN_ID <> 0',
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'CAMPAIGN_GROUP_ID <> 0',
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]
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},
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tags: ["calls_report"],
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description: "Main calls data for report"
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}
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--Extraction and transformation of fields that are used in Board load further. Contains last 7 days
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select sc.SESSION_ID,
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sc.DNIS,
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sc.TIMESTAMP,
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date(sc.TIMESTAMP) DATE,
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EXTRACT(HOUR FROM sc.TIMESTAMP) HOUR,
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EXTRACT(MONTH FROM sc.TIMESTAMP) MONTH,
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EXTRACT(YEAR FROM sc.TIMESTAMP) YEAR,
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sc.DAY_OF_WEEK,
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sc.CALL_ID,
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sc.ROUTING_HOTEL_NAME,
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case
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when sc.ROUTING_HOTEL_NAME is null
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then '_'
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else ifnull(p.BOARD_PROPERTY_GROUP, 'ADD') --for check of the missed properties
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end BOARD_PROPERTY_GROUP,
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sc.AGENT_ID,
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sc.AGENT_NAME,
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a.LANGUAGES,
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a.CODE LANGUAUGE_ID,
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a.AGENT_GROUP_ID,
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sc.AGENT_GROUP,
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COALESCE(d.DISPOSITION_ID, 0) as DISPOSITION_ID,
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sc.DISPOSITION,
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COALESCE(d.DISPOSITION_GROUP_ID, 0) as DISPOSITION_GROUP_ID,
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COALESCE(d.DISPOSITION_GROUP, 'NOT_MAPPED') as DISPOSITION_GROUP,
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COALESCE(c.CAMPAIGN_ID, 0) as CAMPAIGN_ID,
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sc.CAMPAIGN,
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COALESCE(c.CAMPAIGN_GROUP_ID, 0) as CAMPAIGN_GROUP_ID,
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COALESCE(c.CAMPAIGN_GROUP, 'NOT_MAPPED') as CAMPAIGN_GROUP,
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sc.SKILL,
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s.SKILL_ID,
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sc.CALL_TIME,
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sc.CALL_TIME_FORMATTED,
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sc.RING_TIME,
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sc.RING_TIME_FORMATTED,
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sc.TALK_TIME,
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sc.TALK_TIME_FORMATTED,
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sc.SPEED_OF_ANSWER,
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sc.SPEED_OF_ANSWER_FORMATTED,
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sc.AFTER_CALL_WORK_TIME,
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sc.AFTER_CALL_WORK_TIME_FORMATTED,
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sc.HOLD_TIME,
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sc.HOLD_TIME_FORMATTED,
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sc.TALK_TIME_LESS_HOLD_AND_PARK,
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sc.TALK_TIME_LESS_HOLD_AND_PARK_FORMATTED,
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sc.TRANSFERS,
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sc.ABANDONED,
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sc.CALLS,
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sc.ANI,
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c.CAMPAIGN_TYPE_ID,
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sc.CAMPAIGN_TYPE,
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"PHONE" MEDIA_TYPE_ID,
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sc.TOTAL_QUEUE_TIME,
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sc.TOTAL_QUEUE_TIME_FORMATTED,
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sc.HANDLE_TIME,
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sc.HANDLE_TIME_FORMATTED,
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from ${ref("stg_calls")} sc
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left join ${ref("stg_AGENT")} a
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on sc.AGENT_ID = a.AGENT_ID
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left join ${ref("stg_DISPOSITION")} d
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on sc.DISPOSITION = d.DISPOSITION
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left join ${ref("stg_CAMPAIGN")} c
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on sc.CAMPAIGN = c.CAMPAIGN
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left join ${ref("MAPPING_PROPERTY_CALLS")} p
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on sc.Routing_Hotel_Name = p.ROUTING_HOTEL_NAME
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left join ${ref("MAPPING_SKILL")} s
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on sc.SKILL = s.SKILL
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where date(sc.TIMESTAMP) >= DATE_SUB(CURRENT_DATE(), INTERVAL 7 DAY)
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and date(sc.TIMESTAMP) < CURRENT_DATE()
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