MERGE for digital and calls tables
This commit is contained in:
GCP Dataform
parent
0aeb4130c3
commit
27e24cff90
@ -1,233 +1,196 @@
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config {
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config {
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type: "table",
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type: "incremental",
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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schema: "pphe_five9_stg",
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schema: "pphe_five9_stg",
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assertions: {
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assertions: {
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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nonNull: ["CALL_ID", "AGENT_GROUP_ID", "DISPOSITION_ID",, "DISPOSITION_GROUP_ID",
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nonNull: ["SESSION_ID", "TIMESTAMP", "DNIS"]
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"DISPOSITION_GROUP", "CAMPAIGN_ID", "CAMPAIGN_GROUP_ID",
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"CAMPAIGN_GROUP", "SKILL_ID"]
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},
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},
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tags: ["daily"],
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tags: ["daily"],
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description: "CALLS data with mappings"
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description: "CALLS data with mappings"
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}
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}
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select cl."DAY OF WEEK" DAY_OF_WEEK,
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select ABANDON_RATE ABANDON_RATE,
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cl."CALL ID" CALL_ID,
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ANI_AREA_CODE ANI_AREA_CODE,
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cl.CAMPAIGN,
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ANI_COUNTRY ANI_COUNTRY,
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cl.SKILL,
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ANI_COUNTRY_CODE ANI_COUNTRY_CODE,
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cl.DISPOSITION,
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ANI_STATE ANI_STATE,
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cl."AGENT NAME" AGENT_NAME,
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CALL_SURVEY_RESULT CALL_SURVEY_RESULT,
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cl.ANI,
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CALL_TYPE CALL_TYPE,
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cl."CALL TIME" CALL_TIME,
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CALLS_COMPLETED_IN_IVR CALLS_COMPLETED_IN_IVR,
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cl."RING TIME" RING_TIME,
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CALLS_TIMED_OUT_IN_IVR CALLS_TIMED_OUT_IN_IVR,
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cl."TALK TIME" TALK_TIME,
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CAMPAIGN_TYPE CAMPAIGN_TYPE,
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cl."AFTER CALL WORK TIME" AFTER_CALL_WORK_TIME,
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CONTACTED CONTACTED,
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cl.ABANDONED,
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DIAL_RESULT DIAL_RESULT,
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cl."AGENT GROUP" AGENT_GROUP,
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DISCONNECTED_FROM_HOLD DISCONNECTED_FROM_HOLD,
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cl.CALLS,
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DISPOSITION_GROUP_A DISPOSITION_GROUP_A,
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cl."SPEED OF ANSWER" SPEED_OF_ANSWER,
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DISPOSITION_GROUP_B DISPOSITION_GROUP_B,
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cl."TIME TO ABANDON" TIME_TO_ABANDON,
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DISPOSITION_GROUP_C DISPOSITION_GROUP_C,
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cl.TIMESTAMP,
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DISPOSITION_PATH DISPOSITION_PATH,
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cl."TIME INTERVAL" TIME_INTERVAL,
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DNIS DNIS,
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cl."ABANDON RATE" ABANDON_RATE,
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DNIS_AREA_CODE DNIS_AREA_CODE,
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cl."ANI AREA CODE" ANI_AREA_CODE,
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DNIS_COUNTRY DNIS_COUNTRY,
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cl."ANI COUNTRY" ANI_COUNTRY,
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DNIS_COUNTRY_CODE DNIS_COUNTRY_CODE,
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cl."ANI COUNTRY CODE" ANI_COUNTRY_CODE,
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DNIS_STATE DNIS_STATE,
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cl."ANI STATE" ANI_STATE,
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LIST_NAME LIST_NAME,
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cl."CALL SURVEY RESULT" CALL_SURVEY_RESULT,
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LIVE_CONNECT LIVE_CONNECT,
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cl."CALL TYPE" ,
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NO_PARTY_CONTACT NO_PARTY_CONTACT,
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cl."CALLS COMPLETED IN IVR" ,
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NOTES NOTES,
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cl."CALLS TIMED OUT IN IVR" ,
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PARENT_SESSION_ID PARENT_SESSION_ID,
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cl."CAMPAIGN TYPE" ,
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SERVICE_LEVEL SERVICE_LEVEL,
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cl.CONTACTED,
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SESSION_ID SESSION_ID,
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cl."DIAL RESULT" ,
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SIP_RESPONSE_CODE SIP_RESPONSE_CODE,
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cl."DISCONNECTED FROM HOLD" ,
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SOA_MIN_THRESHOLD__sec_ SOA_MIN_THRESHOLD__SEC_,
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cl."DISPOSITION GROUP A" ,
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3RD_PARTY_TALK_TIME 3RD_PARTY_TALK_TIME,
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cl."DISPOSITION GROUP B" ,
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BILL_TIME__ROUNDED_ BILL_TIME__ROUNDED_,
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cl."DISPOSITION GROUP C" ,
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CONFERENCE_TIME CONFERENCE_TIME,
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cl."DISPOSITION PATH" ,
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CONFERENCES CONFERENCES,
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cl.DNIS,
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CONSULT_TIME CONSULT_TIME,
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cl."DNIS AREA CODE" ,
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COST COST,
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cl."DNIS COUNTRY" ,
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DIAL_TIME DIAL_TIME,
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cl."DNIS COUNTRY CODE" ,
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HANDLE_TIME HANDLE_TIME,
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cl."DNIS STATE" ,
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HOLD_TIME HOLD_TIME,
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cl."LIST NAME" ,
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HOLDS HOLDS,
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cl."LIVE CONNECT" ,
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IVR_TIME IVR_TIME,
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cl."NO PARTY CONTACT" ,
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MANUAL_TIME MANUAL_TIME,
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cl.NOTES,
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PARK_TIME PARK_TIME,
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cl."PARENT SESSION ID" ,
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PARKS PARKS,
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cl."SERVICE LEVEL" ,
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PREVIEW_INTERRUPTED PREVIEW_INTERRUPTED,
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cl."SESSION ID" ,
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PREVIEW_INTERRUPTED_BY_CALL PREVIEW_INTERRUPTED_BY_CALL,
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cl."SIP RESPONSE CODE" ,
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PREVIEW_INTERRUPTED_BY_SKILL_VM PREVIEW_INTERRUPTED_BY_SKILL_VM,
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cl."SOA MIN_THRESHOLD _sec_" ,
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PREVIEW_TIME PREVIEW_TIME,
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cl."3RD PARTY TALK TIME" ,
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QUEUE_CALLBACK_PROCESSING QUEUE_CALLBACK_PROCESSING,
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cl."BILL TIME _ROUNDED_" ,
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QUEUE_CALLBACK_REGISTERED QUEUE_CALLBACK_REGISTERED,
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cl."CONFERENCE TIME" ,
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QUEUE_CALLBACK_WAIT_TIME QUEUE_CALLBACK_WAIT_TIME,
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cl.CONFERENCES,
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QUEUE_WAIT_TIME QUEUE_WAIT_TIME,
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cl."CONSULT TIME" ,
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RATE RATE,
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cl.COST,
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TALK_TIME_LESS_HOLD_AND_PARK TALK_TIME_LESS_HOLD_AND_PARK,
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cl."DIAL TIME" ,
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TOTAL_QUEUE_TIME TOTAL_QUEUE_TIME,
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cl."HANDLE TIME" ,
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TRANSFERS TRANSFERS,
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cl."HOLD TIME" ,
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VIDEO_TIME VIDEO_TIME,
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cl.HOLDS,
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AGENT AGENT,
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cl."IVR TIME" ,
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AGENT_EMAIL AGENT_EMAIL,
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cl."MANUAL TIME" ,
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AGENT_FIRST_NAME AGENT_FIRST_NAME,
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cl."PARK TIME" ,
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AGENT_ID AGENT_ID,
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cl.PARKS,
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AGENT_LAST_NAME AGENT_LAST_NAME,
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cl."PREVIEW INTERRUPTED" ,
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DEST_AGENT DEST_AGENT,
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cl."PREVIEW INTERRUPTED BY CALL" ,
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DEST_AGENT_EMAIL DEST_AGENT_EMAIL,
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cl."PREVIEW INTERRUPTED BY SKILL VM" ,
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DEST_AGENT_EXTENSION DEST_AGENT_EXTENSION,
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cl."PREVIEW TIME" ,
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DEST_AGENT_FIRST_NAME DEST_AGENT_FIRST_NAME,
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cl."QUEUE CALLBACK PROCESSING" ,
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DEST_AGENT_GROUP DEST_AGENT_GROUP,
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cl."QUEUE CALLBACK REGISTERED" ,
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DEST_AGENT_LAST_NAME DEST_AGENT_LAST_NAME,
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cl."QUEUE CALLBACK WAIT TIME" ,
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DEST_AGENT_NAME DEST_AGENT_NAME,
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cl."QUEUE WAIT TIME" ,
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EXTENSION EXTENSION,
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cl.RATE,
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city CITY,
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cl."TALK TIME LESS HOLD AND PARK" ,
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company COMPANY,
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cl."TOTAL QUEUE TIME" ,
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CONTACT_CREATE_TIMESTAMP CONTACT_CREATE_TIMESTAMP,
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cl.TRANSFERS,
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CONTACT_ID CONTACT_ID,
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cl."VIDEO TIME" ,
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CONTACT_MODIFIED_TIMESTAMP CONTACT_MODIFIED_TIMESTAMP,
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cl.AGENT,
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Country COUNTRY,
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cl."AGENT EMAIL" ,
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email EMAIL,
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cl."AGENT FIRST NAME" ,
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Email_Skill EMAIL_SKILL,
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cl."AGENT ID" ,
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Email_ID EMAIL_ID,
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cl."AGENT LAST NAME" ,
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Event_Planning EVENT_PLANNING,
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cl."DEST AGENT" ,
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Facebook_ID FACEBOOK_ID,
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cl."DEST AGENT EMAIL" ,
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Hotel_ME_Number HOTEL_ME_NUMBER,
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cl."DEST AGENT EXTENSION" ,
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Hotel_Name HOTEL_NAME,
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cl."DEST AGENT FIRST NAME" ,
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Hotel_Operator_Number HOTEL_OPERATOR_NUMBER,
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cl."DEST AGENT GROUP" ,
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Intent INTENT,
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cl."DEST AGENT LAST NAME" ,
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Last_Agent LAST_AGENT,
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cl."DEST AGENT NAME" ,
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Last_Agent_Disposition LAST_AGENT_DISPOSITION,
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cl.EXTENSION,
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Last_Campaign LAST_CAMPAIGN,
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cl.city,
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Last_Disposition LAST_DISPOSITION,
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cl.company,
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Last_Stay LAST_STAY,
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cl."CONTACT CREATE TIMESTAMP" ,
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Last_System_Disposition LAST_SYSTEM_DISPOSITION,
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cl."CONTACT ID" ,
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Membership_Codes MEMBERSHIP_CODES,
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cl."CONTACT MODIFIED TIMESTAMP" ,
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Membership_Number MEMBERSHIP_NUMBER,
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cl.Country,
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Memberships_-_Descriptions MEMBERSHIPS_-_DESCRIPTIONS,
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cl.email,
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New_Contact_Created NEW_CONTACT_CREATED,
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cl."Email Skill" ,
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number1 NUMBER1,
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cl.Email_ID,
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number2 NUMBER2,
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cl."Event Planning" ,
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number3 NUMBER3,
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cl.Facebook_ID,
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Option_selected_by_Customer OPTION_SELECTED_BY_CUSTOMER,
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cl."Hotel ME Number" ,
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Prompt PROMPT,
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cl."Hotel Name" ,
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state STATE,
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cl."Hotel Operator Number" ,
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street STREET,
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cl.Intent,
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SurveyID SURVEYID,
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cl."Last Agent" ,
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Twitter_ID TWITTER_ID,
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cl."Last Agent Disposition" ,
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Webchat_ID WEBCHAT_ID,
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cl."Last Campaign" ,
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WhatsApp_ID WHATSAPP_ID,
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cl."Last Disposition" ,
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zip ZIP,
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cl."Last Stay" ,
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VOICEMAILS VOICEMAILS,
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cl."Last System Disposition" ,
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VOICEMAILS_DECLINED VOICEMAILS_DECLINED,
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cl."Membership Codes" ,
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VOICEMAILS_DELETED VOICEMAILS_DELETED,
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cl."Membership Number" ,
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VOICEMAILS_HANDLE_TIME VOICEMAILS_HANDLE_TIME,
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cl."Memberships - Descriptions" ,
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VOICEMAILS_HANDLED VOICEMAILS_HANDLED,
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cl."New Contact Created" ,
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VOICEMAILS_RETURNED_CALL VOICEMAILS_RETURNED_CALL,
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cl.number1,
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VOICEMAILS_TRANSFERRED VOICEMAILS_TRANSFERRED,
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cl.number2,
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Call_campaign_name CALL_CAMPAIGN_NAME,
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cl.number3,
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Email_Classification_Category EMAIL_CLASSIFICATION_CATEGORY,
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cl."Option selected by Customer" ,
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Email_Classification_Length EMAIL_CLASSIFICATION_LENGTH,
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cl.Prompt,
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Email_Classification_Request EMAIL_CLASSIFICATION_REQUEST,
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cl.state,
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Email_Classification_ReviewPro EMAIL_CLASSIFICATION_REVIEWPRO,
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cl.street,
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Email_Classification_Sentiment EMAIL_CLASSIFICATION_SENTIMENT,
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cl.SurveyID,
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Email_Classification_Sentiment_Success EMAIL_CLASSIFICATION_SENTIMENT_SUCCESS,
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cl.Twitter_ID,
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Email_Classification_Success EMAIL_CLASSIFICATION_SUCCESS,
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cl.Webchat_ID,
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Flags_Send_to_Intelliagent FLAGS_SEND_TO_INTELLIAGENT,
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cl.WhatsApp_ID,
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Flags_Sender_MChat FLAGS_SENDER_MCHAT,
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cl.zip,
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IVA_Reporting_X-df_matched_intent_1 IVA_REPORTING_X-DF_MATCHED_INTENT_1,
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cl.VOICEMAILS,
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IVA_Reporting_X-df_matched_intent_2 IVA_REPORTING_X-DF_MATCHED_INTENT_2,
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cl."VOICEMAILS DECLINED" ,
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IVA_Reporting_X-df_matched_intent_3 IVA_REPORTING_X-DF_MATCHED_INTENT_3,
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cl."VOICEMAILS DELETED" ,
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IVA_Reporting_X-df_matched_intent_4 IVA_REPORTING_X-DF_MATCHED_INTENT_4,
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cl."VOICEMAILS HANDLE TIME" ,
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IVA_Reporting_X-df_matched_intent_5 IVA_REPORTING_X-DF_MATCHED_INTENT_5,
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cl."VOICEMAILS HANDLED" ,
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IVA_Reporting_X-df_matched_intent_6 IVA_REPORTING_X-DF_MATCHED_INTENT_6,
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cl."VOICEMAILS RETURNED CALL" ,
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IVA_Reporting_X-df_matched_intent_7 IVA_REPORTING_X-DF_MATCHED_INTENT_7,
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cl."VOICEMAILS TRANSFERRED" ,
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IVA_Reporting_X-df_matched_intent_8 IVA_REPORTING_X-DF_MATCHED_INTENT_8,
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cl."Call_campaign_name" ,
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IVA_Reporting_X-df_matched_intent_9 IVA_REPORTING_X-DF_MATCHED_INTENT_9,
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cl."Email Classification_Category" ,
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IVA_Reporting_X-of_iva_transcription_1 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_1,
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cl."Email Classification_Length" ,
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IVA_Reporting_X-of_iva_transcription_2 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_2,
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cl."Email Classification_Request" ,
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IVA_Reporting_X-of_iva_transcription_3 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_3,
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cl."Email Classification_ReviewPro" ,
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IVA_Reporting_X-of_iva_transcription_4 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_4,
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cl."Email Classification_Sentiment" ,
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IVA_Reporting_X-of_iva_transcription_5 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_5,
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cl."Email Classification_Sentiment Success" ,
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IVA_Reporting_X-of_iva_transcription_6 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_6,
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cl."Email Classification_Success" ,
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IVA_Reporting_X-of_iva_transcription_7 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_7,
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cl."Flags_Send to Intelliagent" ,
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IVA_Reporting_X-of_iva_transcription_8 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_8,
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cl."Flags_Sender MChat" ,
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IVA_Reporting_X-of_iva_transcription_9 IVA_REPORTING_X-OF_IVA_TRANSCRIPTION_9,
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cl."IVA Reporting_X-df_matched_intent_1" ,
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IVA_Booking_Size IVA_BOOKING_SIZE,
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cl."IVA Reporting_X-df_matched_intent_2" ,
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IVA_Customer_Intent_1 IVA_CUSTOMER_INTENT_1,
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cl."IVA Reporting_X-df_matched_intent_3" ,
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IVA_Customer_Intent_2 IVA_CUSTOMER_INTENT_2,
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cl."IVA Reporting_X-df_matched_intent_4" ,
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IVA_Customer_Intent_3 IVA_CUSTOMER_INTENT_3,
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cl."IVA Reporting_X-df_matched_intent_5" ,
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IVA_Last_Intent IVA_LAST_INTENT,
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cl."IVA Reporting_X-df_matched_intent_6" ,
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IVA_New_Booking IVA_NEW_BOOKING,
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cl."IVA Reporting_X-df_matched_intent_7" ,
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IVA_Number_of_Rooms IVA_NUMBER_OF_ROOMS,
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cl."IVA Reporting_X-df_matched_intent_8" ,
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IVA_Rewards_Member IVA_REWARDS_MEMBER,
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cl."IVA Reporting_X-df_matched_intent_9" ,
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IVA_Route_Decision IVA_ROUTE_DECISION,
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cl."IVA Reporting_X-of_iva_transcription_1" ,
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IVA_Route_Reason IVA_ROUTE_REASON,
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cl."IVA Reporting_X-of_iva_transcription_2" ,
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IVA_Route_Type IVA_ROUTE_TYPE,
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cl."IVA Reporting_X-of_iva_transcription_3" ,
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IVA_Route_Value IVA_ROUTE_VALUE,
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cl."IVA Reporting_X-of_iva_transcription_4" ,
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Omni_email OMNI_EMAIL,
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cl."IVA Reporting_X-of_iva_transcription_5" ,
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Omni_name OMNI_NAME,
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cl."IVA Reporting_X-of_iva_transcription_6" ,
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Omni_source OMNI_SOURCE,
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cl."IVA Reporting_X-of_iva_transcription_7" ,
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Omni_subject OMNI_SUBJECT,
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cl."IVA Reporting_X-of_iva_transcription_8" ,
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Routing_Agent_Name ROUTING_AGENT_NAME,
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cl."IVA Reporting_X-of_iva_transcription_9" ,
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Routing_Bedroom_Reservations_Menu ROUTING_BEDROOM_RESERVATIONS_MENU,
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cl."IVA_Booking Size" ,
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Routing_Email ROUTING_EMAIL,
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cl."IVA_Customer Intent 1" ,
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Routing_Email_Sender_debug ROUTING_EMAIL_SENDER_DEBUG,
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cl."IVA_Customer Intent 2" ,
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Routing_from_Guest_Services ROUTING_FROM_GUEST_SERVICES,
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cl."IVA_Customer Intent 3" ,
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Routing_GME_Languages ROUTING_GME_LANGUAGES,
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cl."IVA_Last Intent" ,
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Routing_Group_Reservations_Menu ROUTING_GROUP_RESERVATIONS_MENU,
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cl."IVA_New Booking" ,
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Routing_Hotel_Name ROUTING_HOTEL_NAME,
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cl."IVA_Number of Rooms" ,
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Routing_Hotel_Operator_Number ROUTING_HOTEL_OPERATOR_NUMBER,
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cl."IVA_Rewards Member" ,
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Routing_Hotel_Questions_Menu ROUTING_HOTEL_QUESTIONS_MENU,
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cl."IVA_Route Decision" ,
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Routing_Initial_Menu ROUTING_INITIAL_MENU,
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cl."IVA_Route Reason" ,
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Routing_Language_Choice ROUTING_LANGUAGE_CHOICE,
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cl."IVA_Route Type" ,
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Routing_Last_Agent ROUTING_LAST_AGENT,
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cl."IVA_Route Value" ,
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Routing_ME_Sales_Group_Menu ROUTING_ME_SALES_GROUP_MENU,
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cl."Omni_email" ,
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Routing_OOH ROUTING_OOH,
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cl."Omni_name" ,
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Routing_OTA ROUTING_OTA,
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cl."Omni_source" ,
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Routing_Prompt ROUTING_PROMPT,
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cl."Omni_subject" ,
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Routing_webchat_page ROUTING_WEBCHAT_PAGE,
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cl."Routing_Agent Name" ,
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Social_account SOCIAL_ACCOUNT,
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cl."Routing_Bedroom Reservations Menu" ,
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Social_Category SOCIAL_CATEGORY,
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cl."Routing_Email" ,
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Social_socialId SOCIAL_SOCIALID,
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cl."Routing_Email Sender debug" ,
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Studio_transfer_disposition STUDIO_TRANSFER_DISPOSITION
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cl."Routing_from Guest Services" ,
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from ${ref("calls_*")}
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cl."Routing_GME Languages" ,
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${ when(incremental(), `where _TABLE_SUFFIX = FORMAT_DATE('%Y%m%d',current_date("Europe/Amsterdam"))`) }
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cl."Routing_Group Reservations Menu" ,
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cl."Routing_Hotel Name" ,
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cl."Routing_Hotel Operator Number" ,
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cl."Routing_Hotel Questions Menu" ,
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cl."Routing_Initial Menu" ,
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cl."Routing_Language Choice" ,
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cl."Routing_Last Agent" ,
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cl."Routing_ME Sales Group Menu" ,
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cl."Routing_OOH" ,
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cl."Routing_OTA" ,
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cl."Routing_Prompt" ,
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cl."Routing_webchat_page" ,
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cl."Social_account" ,
|
|
||||||
cl."Social_Category" ,
|
|
||||||
cl."Social_socialId" ,
|
|
||||||
cl."Studio_transfer_disposition" ,
|
|
||||||
a.LANGUAGES,
|
|
||||||
a.CODE LANGUAUGE_ID,
|
|
||||||
a.AGENT_GROUP_ID,
|
|
||||||
d.DISPOSITION_ID,
|
|
||||||
d.DISPOSITION_GROUP_ID,
|
|
||||||
d.DISPOSITION_GROUP,
|
|
||||||
c.CAMPAIGN_ID,
|
|
||||||
c.CAMPAIGN_GROUP_ID,
|
|
||||||
c.CAMPAIGN_GROUP,
|
|
||||||
s.SKILL_ID,
|
|
||||||
c.CAMPAIGN_TYPE_ID,
|
|
||||||
from ${ref("calls")} cl
|
|
||||||
left join ${ref("stg_AGENT")} a
|
|
||||||
on cl.AGENT_ID = a.AGENT_ID
|
|
||||||
left join ${ref("stg_DISPOSITION")} d
|
|
||||||
on cl.DISPOSITION = d.DISPOSITION
|
|
||||||
left join ${ref("stg_CAMPAIGN")} c
|
|
||||||
on cl.CAMPAIGN = c.CAMPAIGN
|
|
||||||
left join ${ref("stg_MAPPING_SKILL")} s
|
|
||||||
on cl.SKILL = s.SKILL
|
|
||||||
84
definitions/staging/stg_digital.sqlx
Normal file
84
definitions/staging/stg_digital.sqlx
Normal file
@ -0,0 +1,84 @@
|
|||||||
|
config {
|
||||||
|
type: "incremental",
|
||||||
|
uniqueKey: ["SESSION_GUID"],
|
||||||
|
schema: "pphe_five9_stg",
|
||||||
|
assertions: {
|
||||||
|
uniqueKey: ["SESSION_GUID"],
|
||||||
|
nonNull: ["SESSION_GUID"]
|
||||||
|
},
|
||||||
|
tags: ["daily"],
|
||||||
|
description: "All history data for digital"
|
||||||
|
}
|
||||||
|
|
||||||
|
select AGENT_NAME,
|
||||||
|
DISPOSITION,
|
||||||
|
RESPONSE_TIME,
|
||||||
|
EMAIL_QUEUE_TIME,
|
||||||
|
HANDLE_TIME,
|
||||||
|
TIMESTAMP,
|
||||||
|
MEDIA_TYPE,
|
||||||
|
TRANSFERS_TO_SKILL,
|
||||||
|
TRANSFERS_TO_AGENT,
|
||||||
|
STATUS,
|
||||||
|
END_TIME,
|
||||||
|
DAY_OF_WEEK,
|
||||||
|
AGENT,
|
||||||
|
AGENT_LAST_NAME,
|
||||||
|
AGENT_FIRST_NAME,
|
||||||
|
AGENT_ID,
|
||||||
|
AGENT_GROUP,
|
||||||
|
ASSIGNED_DURATION,
|
||||||
|
CAMPAIGN,
|
||||||
|
CHAT_QUESTION,
|
||||||
|
EMAIL_SUBJECT,
|
||||||
|
INTERACTION_TYPE,
|
||||||
|
INITIAL_REPLY_BY_AGENT,
|
||||||
|
MEDIA_SUBTYPE,
|
||||||
|
PARENT_SESSION_GUID,
|
||||||
|
FROM_ADDRESS,
|
||||||
|
MEDIA_SOURCE,
|
||||||
|
OUTREACH_IND,
|
||||||
|
SKILL,
|
||||||
|
CUSTOMER_ID,
|
||||||
|
ENGAGE_STATUS,
|
||||||
|
INTERACTIONS,
|
||||||
|
MEDIA_VENDOR,
|
||||||
|
REPLIED_BY_CURRENT_AGENT,
|
||||||
|
SESSION_GUID,
|
||||||
|
SUPERVISOR,
|
||||||
|
TO_ADDRESS,
|
||||||
|
TRANSFERRED_FROM,
|
||||||
|
TRANSFERRED_TO,
|
||||||
|
AFTER_CHAT_WORK,
|
||||||
|
AUTO_REQUEUE,
|
||||||
|
CHAT_ENGAGED,
|
||||||
|
CHAT_QUEUE_TIME,
|
||||||
|
CHAT_REJECTED,
|
||||||
|
CHAT_TIME,
|
||||||
|
CHAT_WITHDRAWN,
|
||||||
|
DECISION_TIME,
|
||||||
|
EMAIL_AUTO_REPLY,
|
||||||
|
EMAIL_AUTO_REPLY_FAILED,
|
||||||
|
EMAIL_SERVER_TIME,
|
||||||
|
EMAIL_TIME,
|
||||||
|
FCR_TIME,
|
||||||
|
INTERACTION_TIME,
|
||||||
|
PREVIEW_ENGAGED,
|
||||||
|
PREVIEW_TIME,
|
||||||
|
PROACTIVE_CHAT_OFFER_ACCEPTED,
|
||||||
|
PROACTIVE_OFFERS,
|
||||||
|
PROGRESS_TIME,
|
||||||
|
QUEUE_TIME,
|
||||||
|
REJECT_BY_AGENT,
|
||||||
|
RESOLUTION_TIME,
|
||||||
|
SUPERVISOR_TRANSFERS,
|
||||||
|
TIME_TILL_ACCEPT,
|
||||||
|
TRANSFERS,
|
||||||
|
VIDEO_FIRST_DURATION,
|
||||||
|
VIDEO_INTERACTIONS,
|
||||||
|
VIDEO_INTERACTIONS_No__of_Times VIDEO_INTERACTIONS_NO_OF_TIMES,
|
||||||
|
VIDEO_SECOND_DURATION,
|
||||||
|
VIDEO_TIME,
|
||||||
|
VIDEO_TOTAL_DURATION
|
||||||
|
from ${ref("digital_*")}
|
||||||
|
${ when(incremental(), `where _TABLE_SUFFIX = FORMAT_DATE('%Y%m%d',current_date("Europe/Amsterdam"))`) }
|
||||||
Loading…
Reference in New Issue
Block a user