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Add one more source for agent table

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Anna Saiapina 2024-09-25 14:37:54 +00:00 committed by GCP Dataform
parent 52d562c5c4
commit 1019b3e9c9
1 changed files with 31 additions and 2 deletions
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33
definitions/staging/stg_AGENT.sqlx
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@ -11,10 +11,37 @@ config {
/*
Originally AGENT_NAME field contains both name and languages of the agent.
They can be divined by different variations of signs. Next 2 subqueries extract AGENT_NAME and LANGUAGES
They can be divined by different variations of signs. Next 3 subqueries extract AGENT_NAME and LANGUAGES
into 2 different fields for calls and digital data.
*/
with agent_digital as (
with agent_status as (
select AGENT_ID,
case
when strpos(AGENT_NAME, '(') > 0 and strpos(AGENT_NAME, ') ') = 0
then left(agent_name, strpos(AGENT_NAME, '(')-1)
when strpos(AGENT_NAME, ' -') > 0
then left(agent_name, strpos(AGENT_NAME, ' -')-1)
when strpos(AGENT_NAME, '-') > 0
then left(agent_name, strpos(AGENT_NAME, '-')-1)
else AGENT_NAME
end AGENT_NAME,
AGENT_GROUP,
case
when strpos(AGENT_NAME, '-- ') > 0
then upper(substr(AGENT_NAME, strpos(AGENT_NAME, '--') + 3))
when strpos(AGENT_NAME, '--') > 0
then upper(substr(AGENT_NAME, strpos(AGENT_NAME, '--') + 2))
when strpos(AGENT_NAME, '- ') > 0
then upper(substr(AGENT_NAME, strpos(AGENT_NAME, '-') + 2))
when strpos(AGENT_NAME, '-') > 0
then upper(substr(AGENT_NAME, strpos(AGENT_NAME, '-') + 1))
else null
end AS LANGUAGES,
TIMESTAMP
from `pphe_five9_stg.stg_agent_status`
where AGENT_NAME is not null -- there are some dummy records with nulls in every other agent field
),
agent_digital as (
select AGENT_ID,
case
when strpos(AGENT_NAME, '(') > 0 and strpos(AGENT_NAME, ') ') = 0
@ -71,6 +98,8 @@ all_agents as (
select * from agent_digital
union distinct
select * from agent_calls
union distinct
select * from agent_status
),
-- Deduplication by AGENT_ID and Timestamp. It is necessary because agent characteristics can change over time
all_agents_dedup as(