Part of calls
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GCP Dataform
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233
definitions/staging/stg_calls.sqlx
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233
definitions/staging/stg_calls.sqlx
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config {
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type: "table",
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schema: "pphe_five9_stg",
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assertions: {
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uniqueKey: ["SESSION_ID", "TIMESTAMP", "DNIS"],
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nonNull: ["CALL_ID", "AGENT_GROUP_ID", "DISPOSITION_ID",, "DISPOSITION_GROUP_ID",
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"DISPOSITION_GROUP", "CAMPAIGN_ID", "CAMPAIGN_GROUP_ID",
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"CAMPAIGN_GROUP", "SKILL_ID"]
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},
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tags: ["daily"],
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description: "CALLS data with mappings"
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}
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select cl."DAY OF WEEK" DAY_OF_WEEK,
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cl."CALL ID" CALL_ID,
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cl.CAMPAIGN,
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cl.SKILL,
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cl.DISPOSITION,
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cl."AGENT NAME" AGENT_NAME,
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cl.ANI,
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cl."CALL TIME" CALL_TIME,
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cl."RING TIME" RING_TIME,
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cl."TALK TIME" TALK_TIME,
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cl."AFTER CALL WORK TIME" AFTER_CALL_WORK_TIME,
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cl.ABANDONED,
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cl."AGENT GROUP" AGENT_GROUP,
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cl.CALLS,
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cl."SPEED OF ANSWER" SPEED_OF_ANSWER,
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cl."TIME TO ABANDON" TIME_TO_ABANDON,
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cl.TIMESTAMP,
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cl."TIME INTERVAL" TIME_INTERVAL,
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cl."ABANDON RATE" ABANDON_RATE,
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cl."ANI AREA CODE" ANI_AREA_CODE,
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cl."ANI COUNTRY" ANI_COUNTRY,
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cl."ANI COUNTRY CODE" ANI_COUNTRY_CODE,
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cl."ANI STATE" ANI_STATE,
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cl."CALL SURVEY RESULT" CALL_SURVEY_RESULT,
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cl."CALL TYPE" ,
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cl."CALLS COMPLETED IN IVR" ,
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cl."CALLS TIMED OUT IN IVR" ,
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cl."CAMPAIGN TYPE" ,
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cl.CONTACTED,
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cl."DIAL RESULT" ,
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cl."DISCONNECTED FROM HOLD" ,
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cl."DISPOSITION GROUP A" ,
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cl."DISPOSITION GROUP B" ,
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cl."DISPOSITION GROUP C" ,
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cl."DISPOSITION PATH" ,
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cl.DNIS,
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cl."DNIS AREA CODE" ,
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cl."DNIS COUNTRY" ,
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cl."DNIS COUNTRY CODE" ,
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cl."DNIS STATE" ,
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cl."LIST NAME" ,
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cl."LIVE CONNECT" ,
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cl."NO PARTY CONTACT" ,
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cl.NOTES,
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cl."PARENT SESSION ID" ,
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cl."SERVICE LEVEL" ,
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cl."SESSION ID" ,
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cl."SIP RESPONSE CODE" ,
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cl."SOA MIN_THRESHOLD _sec_" ,
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cl."3RD PARTY TALK TIME" ,
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cl."BILL TIME _ROUNDED_" ,
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cl."CONFERENCE TIME" ,
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cl.CONFERENCES,
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cl."CONSULT TIME" ,
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cl.COST,
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cl."DIAL TIME" ,
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cl."HANDLE TIME" ,
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cl."HOLD TIME" ,
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cl.HOLDS,
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cl."IVR TIME" ,
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cl."MANUAL TIME" ,
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cl."PARK TIME" ,
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cl.PARKS,
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cl."PREVIEW INTERRUPTED" ,
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cl."PREVIEW INTERRUPTED BY CALL" ,
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cl."PREVIEW INTERRUPTED BY SKILL VM" ,
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cl."PREVIEW TIME" ,
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cl."QUEUE CALLBACK PROCESSING" ,
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cl."QUEUE CALLBACK REGISTERED" ,
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cl."QUEUE CALLBACK WAIT TIME" ,
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cl."QUEUE WAIT TIME" ,
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cl.RATE,
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cl."TALK TIME LESS HOLD AND PARK" ,
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cl."TOTAL QUEUE TIME" ,
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cl.TRANSFERS,
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cl."VIDEO TIME" ,
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cl.AGENT,
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cl."AGENT EMAIL" ,
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cl."AGENT FIRST NAME" ,
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cl."AGENT ID" ,
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cl."AGENT LAST NAME" ,
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cl."DEST AGENT" ,
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cl."DEST AGENT EMAIL" ,
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cl."DEST AGENT EXTENSION" ,
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cl."DEST AGENT FIRST NAME" ,
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cl."DEST AGENT GROUP" ,
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cl."DEST AGENT LAST NAME" ,
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cl."DEST AGENT NAME" ,
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cl.EXTENSION,
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cl.city,
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cl.company,
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cl."CONTACT CREATE TIMESTAMP" ,
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cl."CONTACT ID" ,
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cl."CONTACT MODIFIED TIMESTAMP" ,
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cl.Country,
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cl.email,
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cl."Email Skill" ,
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cl.Email_ID,
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cl."Event Planning" ,
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cl.Facebook_ID,
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cl."Hotel ME Number" ,
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cl."Hotel Name" ,
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cl."Hotel Operator Number" ,
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cl.Intent,
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cl."Last Agent" ,
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cl."Last Agent Disposition" ,
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cl."Last Campaign" ,
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cl."Last Disposition" ,
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cl."Last Stay" ,
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cl."Last System Disposition" ,
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cl."Membership Codes" ,
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cl."Membership Number" ,
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cl."Memberships - Descriptions" ,
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cl."New Contact Created" ,
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cl.number1,
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cl.number2,
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cl.number3,
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cl."Option selected by Customer" ,
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cl.Prompt,
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cl.state,
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cl.street,
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cl.SurveyID,
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cl.Twitter_ID,
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cl.Webchat_ID,
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cl.WhatsApp_ID,
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cl.zip,
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cl.VOICEMAILS,
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cl."VOICEMAILS DECLINED" ,
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cl."VOICEMAILS DELETED" ,
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cl."VOICEMAILS HANDLE TIME" ,
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cl."VOICEMAILS HANDLED" ,
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cl."VOICEMAILS RETURNED CALL" ,
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cl."VOICEMAILS TRANSFERRED" ,
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cl."Call_campaign_name" ,
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cl."Email Classification_Category" ,
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cl."Email Classification_Length" ,
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cl."Email Classification_Request" ,
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cl."Email Classification_ReviewPro" ,
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cl."Email Classification_Sentiment" ,
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cl."Email Classification_Sentiment Success" ,
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cl."Email Classification_Success" ,
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cl."Flags_Send to Intelliagent" ,
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cl."Flags_Sender MChat" ,
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cl."IVA Reporting_X-df_matched_intent_1" ,
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cl."IVA Reporting_X-df_matched_intent_2" ,
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cl."IVA Reporting_X-df_matched_intent_3" ,
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cl."IVA Reporting_X-df_matched_intent_4" ,
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cl."IVA Reporting_X-df_matched_intent_5" ,
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cl."IVA Reporting_X-df_matched_intent_6" ,
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cl."IVA Reporting_X-df_matched_intent_7" ,
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cl."IVA Reporting_X-df_matched_intent_8" ,
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cl."IVA Reporting_X-df_matched_intent_9" ,
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cl."IVA Reporting_X-of_iva_transcription_1" ,
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cl."IVA Reporting_X-of_iva_transcription_2" ,
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cl."IVA Reporting_X-of_iva_transcription_3" ,
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cl."IVA Reporting_X-of_iva_transcription_4" ,
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cl."IVA Reporting_X-of_iva_transcription_5" ,
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cl."IVA Reporting_X-of_iva_transcription_6" ,
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cl."IVA Reporting_X-of_iva_transcription_7" ,
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cl."IVA Reporting_X-of_iva_transcription_8" ,
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cl."IVA Reporting_X-of_iva_transcription_9" ,
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cl."IVA_Booking Size" ,
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cl."IVA_Customer Intent 1" ,
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cl."IVA_Customer Intent 2" ,
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cl."IVA_Customer Intent 3" ,
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cl."IVA_Last Intent" ,
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cl."IVA_New Booking" ,
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cl."IVA_Number of Rooms" ,
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cl."IVA_Rewards Member" ,
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cl."IVA_Route Decision" ,
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cl."IVA_Route Reason" ,
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cl."IVA_Route Type" ,
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cl."IVA_Route Value" ,
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cl."Omni_email" ,
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cl."Omni_name" ,
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cl."Omni_source" ,
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cl."Omni_subject" ,
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cl."Routing_Agent Name" ,
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cl."Routing_Bedroom Reservations Menu" ,
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cl."Routing_Email" ,
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cl."Routing_Email Sender debug" ,
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cl."Routing_from Guest Services" ,
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cl."Routing_GME Languages" ,
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cl."Routing_Group Reservations Menu" ,
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cl."Routing_Hotel Name" ,
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cl."Routing_Hotel Operator Number" ,
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cl."Routing_Hotel Questions Menu" ,
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cl."Routing_Initial Menu" ,
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cl."Routing_Language Choice" ,
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cl."Routing_Last Agent" ,
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cl."Routing_ME Sales Group Menu" ,
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cl."Routing_OOH" ,
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cl."Routing_OTA" ,
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cl."Routing_Prompt" ,
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cl."Routing_webchat_page" ,
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cl."Social_account" ,
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cl."Social_Category" ,
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cl."Social_socialId" ,
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cl."Studio_transfer_disposition" ,
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a.LANGUAGES,
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a.CODE LANGUAUGE_ID,
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a.AGENT_GROUP_ID,
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d.DISPOSITION_ID,
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d.DISPOSITION_GROUP_ID,
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d.DISPOSITION_GROUP,
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c.CAMPAIGN_ID,
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c.CAMPAIGN_GROUP_ID,
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c.CAMPAIGN_GROUP,
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s.SKILL_ID,
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c.CAMPAIGN_TYPE_ID,
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from ${ref("calls")} cl
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left join ${ref("stg_AGENT")} a
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on cl.AGENT_ID = a.AGENT_ID
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left join ${ref("stg_DISPOSITION")} d
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on cl.DISPOSITION = d.DISPOSITION
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left join ${ref("stg_CAMPAIGN")} c
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on cl.CAMPAIGN = c.CAMPAIGN
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left join ${ref("stg_MAPPING_SKILL")} s
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on cl.SKILL = s.SKILL
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